Frequently Asked Questions
Everything you need to know about Spider Holster gear and your order.
What is the weight capacity of the Spider Camera Holster?
Our professional-grade holsters are designed to safely support up to 5 lbs (2.25 kg) for the SpiderLight series and over 20 lbs (9 kg) for the SpiderPro series, provided the camera is used with our proprietary Spider Pin and Plate system.
How long does shipping take for domestic and international orders?
Domestic orders typically arrive within 3-5 business days. International shipping varies by destination but generally takes 7-14 business days. Expedited shipping options are available at checkout for those on a tight assignment schedule.
Does the Spider Holster work with all camera types?
Yes, our universal plate system is compatible with all DSLR, mirrorless, and point-and-shoot cameras that feature a standard 1/4-20" tripod mount. We offer specific kits tailored for lightweight mirrorless setups and heavy-duty professional rigs.
What is your return policy for gear?
We offer a 30-day money-back guarantee. If you are not satisfied with your Spider Holster gear, you can return it in its original packaging for a full refund, excluding shipping costs.
Are Spider Holster products covered by a warranty?
All Spider Holster products come with a limited one-year warranty against manufacturing defects. This ensures your gear remains secure and functional during your most intense shoots.
Can I use my own belt with the Spider Holster system?
While we recommend our specialized Spider Belts for maximum comfort and weight distribution, our 'Box Set' components are designed to clip securely onto any heavy-duty belt you already own.